Eligibility for Refund
Refunds are provided under the following conditions:
The item is not as described: If the product does not function as described in the item description or as demonstrated in the preview
The item has a major defect: If there is a major defect in the product (including bugs) that cannot be resolved by our support team.
The item is missing promised features: If essential features explicitly promised in the product description are not included.
The item is corrupted: If the item cannot be downloaded or accessed properly due to technical issues.

Non-Eligibility for Refund
Refunds will not be granted under the following circumstances:
Change of mind: If you no longer want the purchased item.
Lack of knowledge: If the item is not compatible with your existing system due to your lack of knowledge or experience.
Customization requests: If you require additional customization or features that are not included in the item description.
Issues caused by third-party software: Problems arising from conflicts with third-party plugins, software, or frameworks.
Downloaded items: Once the item has been downloaded and you claim non-technical reasons for the refund.

How long does it take to process a refund?
When requesting a refund, you can choose between Wallet funds or a cash refund to your original payment method. Wallet refunds are processed immediately when a Support representative triggers them, while other options may take a few business days, depending on the payment method and your bank.